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Microsoft 365 Business Voice licenses

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To make or receive phone calls to or from external phone numbers in Microsoft Teams, users need a Microsoft 365 Business Voice license. The license gives them access to all the features that they need to make or receive phone calls, host audio conferences, and more.

Users who don't need to make or receive phone calls to or from external phone numbers just need Teams. They don't need a Microsoft 365 Business Voice license.

  • Microsoft last week announced the acquisition of Nuance, supplier of voice recognition software, for the equivalent of $19.7 billion, making it the second-largest acquisition in Microsoft’s history after the $26 billion deal for LinkedIn in 2019. Nuance is best known for its Dragon software, which uses deep learning to transcribe speech.
  • Access a wide variety of voices for every scenario. Engage global audiences by using more than 250 voices and 70 languages and variants. Bring your scenarios like text readers and voice-enabled assistants to life with highly expressive and human-like voices. Neural Text to Speech supports several speaking styles, including chat, newscast,.
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For example, you might have 10 factory employees and 5 office employees. The factory employees may only need to call other employees within your company. In addition to calling other employees, office workers also need to make and receive phone calls to and from suppliers, partners, and customers. In this case, only the 5 office workers would need a Microsoft 365 Business Voice license.

Business Voice license types

There are two types of Business Voice licenses: Business Voice with Calling Plan and Business Voice without Calling Plan. The type of Business Voice license available to you depends on the location of your Microsoft 365 tenant. The license type determines whether you can set up Business Voice on your own, if you need help from a Microsoft partner or reseller, who manages your phone numbers, and so on.

  • Business Voice with Calling Plan You can buy Business Voice from Microsoft, set it up on your own, and then set up or transfer your existing phone numbers to Microsoft. The article Set up Microsoft 365 Business Voice shows you how to set up Business Voice for your tenant.

    See Business Voice with Calling Plan later in this article for more information about buying Business Voice with Calling Plan licenses.

  • Business Voice without Calling Plan You need to buy Business Voice from a Microsoft partner or reseller who will help you set up Business Voice. Your existing phone numbers remain with your current third-party telephone provider. The article Get help from a Microsoft reseller or partner gives you an overview of process needed to set up Business Voice in your tenant.

To see whether your country or region supports Calling Plan, check out Country and region availability for Business Voice.

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To learn about Business Voice features, see Microsoft 365 Business Voice service description.

Business Voice with Calling Plan

Business Voice with Calling Plan includes a Domestic Calling Plan, which gives you a certain number of minutes per month to make calls within your country or region. You can purchase an International Calling Plan if you want to make calls to other countries or regions. You use Communications Credits to pay for an International Calling Plan, extra minutes per month for a Domestic Calling Plan, and toll-free numbers. You'll learn more about Calling Plans and Communications Credits later in this article.

To buy Microsoft 365 Business Voice with Calling Plan licenses, sign in to the admin center, and then go to Billing > Purchase services.

Calling Plans

Calling Plans let your users call phone numbers that are outside your organization. Calling Plans include a monthly pool of minutes that's based on the number of assigned Business Voice licenses in a given country or region. When a user makes a phone call, the number of minutes used for that call is deducted from the monthly pool. At the beginning of each month, the balance of minutes in the pool is reset.

Calling Plan pools are specific to the country or region in which the users are located. Users in a country or region can only use minutes from the Calling Plan pool in their country or region. Minutes in a Calling Plan pool in one country or region can't be transferred to a pool in another country or region.

What happens when all the minutes in a Calling Plan pool are used up depends on whether you have Communications Credits available. (We talk about Communications Credits later in this article.) If you have Communications Credits, Business Voice will start using them. If you don't have Credits, users won't be able to make phone call outside your organization until the Calling Plan pool is reset at the beginning of the next month.

Important

The number of minutes in a pool depends on the country or region and the number of Business Voice licenses that are assigned to your users, not the number of Business Voice licenses that you purchased. For example, if you purchased 10 Business Voice licenses in Canada but are only using three licenses, you'll have a total of 9,000 minutes in your pool (3 licenses multiplied by 3,000 minutes per user).

There are two types of Calling Plans:

Domestic Calling Plan

The Domestic Calling Plan lets users call phone numbers in their country or region. Business Voice includes a Domestic Calling Plan for each user who's assigned a Business Voice license. The number of minutes that are available for each user each month depends on country or region the user is located. This table shows the number of minutes for each country or region where Calling Plan is included with Business Voice:

Where the user is locatedMonthly allotment for domestic calls
Canada3,000
United Kingdom1,200
United States3,000

Calling Plan isn't included with Business Voice in countries or regions not listed in the preceding table. For a list of all countries and regions in which Business Voice is available, see Business Voice availability.

Calls between the United States and Canada are considered domestic calls. You don't need to add the International Calling Plan to place calls between these two countries.

International Calling Plan

The International Calling Plan lets users call phone numbers outside their country or region. The International Calling Plan is purchased as an add-on.

When you consider whether to buy the International Calling Plan for a user, determine how often they make international calls and how long the calls are. This is important because when you purchase an International Calling Plan, you pay for a certain number of minutes up front. If a user doesn't use up all of the minutes in a month, the remaining minutes are discarded at the beginning of the next month. If it's likely that a user won't use up all the minutes in the International Calling Plan, don't buy one. Instead use Communications Credits (see the following section).

Communications Credits

Communications Credits are like a digital wallet that's used to pay for calls to or from phone numbers outside your phone system. Communications Credits are used in a few situations.

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  • A user has run out of minutes in their Domestic or International Calling Plan: If a user doesn't have an International Calling Plan, Business Voice automatically starts using your Communications Credits balance.
  • A user who doesn't have an International Calling Plan makes international calls: Business Voice automatically starts using your Communications Credits balance.
  • You have toll-free numbers: When someone calls your toll-free number, the cost of the call is deducted from your Communications Credit balance.

If you still have Communication Credits left over at the end of the month, they're carried over to the next month.

Buy Communication Credits

We strongly recommend that you always have a minimum balance of Communication Credits so that your users can always make phone calls. The easiest way to make sure you always have an available balance is to set up automatic recharging. With automatic recharging, Microsoft 365 automatically refills your balance when it falls below a minimum. You can choose the minimum and the amount to buy each time. If you'd rather refill your Communication Credits balance manually, you can do that too.

Important

Remember that you need Communications Credits if you run out of minutes in your Calling Plans or if you receive toll-free calls. If your Communications Credits balance is empty, you won't be able to receive phone calls on toll-free phone numbers or make calls after the Calling Plan balances are used up.

To learn more about Communication Credits, take a look at What are Communications Credits?

To see rates for toll-free and international calling, scroll down to 'Add time with Communication Credits' in Cloud-based Phone System.

Use Voice Dictation To Speak To Your Mac. The purple microphone will light up as you speak if your Mac can hear you. Using Voice Dictation. To use voice dictation in an application on your Mac, first select a text field in an application. Next, press the Fn (Function) key twice or click the Edit menu and select Start Dictation. I've not come across that one before: your best bet is to open a support ticket via your Office 365 admin portal (I'm assuming your domain.is. an O365 domain - if not, your problem would be that they are neither personal Microsoft accounts nor Microsoft org accounts, which you get with O365 or AAD).

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Applies To: Windows 10, Windows 8.1, Windows Server 2012 R2, Windows Server 2016

You can use the Remote Desktop client for Mac to work with Windows apps, resources, and desktops from your Mac computer. Use the following information to get started - and check out the FAQ if you have questions.

Note

  • Curious about the new releases for the macOS client? Check out What's new for Remote Desktop on Mac?
  • The Mac client runs on computers running macOS 10.10 and newer.
  • The information in this article applies primarily to the full version of the Mac client - the version available in the Mac AppStore. Test-drive new features by downloading our preview app here: beta client release notes.

Get the Remote Desktop client

Follow these steps to get started with Remote Desktop on your Mac:

  1. Download the Microsoft Remote Desktop client from the Mac App Store.
  2. Set up your PC to accept remote connections. (If you skip this step, you can't connect to your PC.)
  3. Add a Remote Desktop connection or a remote resource. You use a connection to connect directly to a Windows PC and a remote resource to use a RemoteApp program, session-based desktop, or a virtual desktop published on-premises using RemoteApp and Desktop Connections. This feature is typically available in corporate environments.

What about the Mac beta client?

We're testing new features on our preview channel on AppCenter. Want to check it out? Go to Microsoft Remote Desktop for Mac and click Download. You don't need to create an account or sign into AppCenter to download the beta client.

If you already have the client, you can check for updates to ensure you have the latest version. In the beta client, click Microsoft Remote Desktop Beta at the top, and then click Check for updates.

Add a Remote Desktop connection

To create a remote desktop connection:

  1. In the Connection Center, click +, and then click Desktop.

  2. Enter the following information:

    • PC name - the name of the computer.
      • This can be a Windows computer name (found in the System settings), a domain name, or an IP address.
      • You can also add port information to the end of this name, like MyDesktop:3389.
    • User Account - Add the user account you use to access the remote PC.
      • For Active Directory (AD) joined computers or local accounts, use one of these formats: user_name, domainuser_name, or user_name@domain.com.
      • For Azure Active Directory (AAD) joined computers, use one of these formats: AzureADuser_name or AzureADuser_name@domain.com.
      • You can also choose whether to require a password.
      • When managing multiple user accounts with the same user name, set a friendly name to differentiate the accounts.
      • Manage your saved user accounts in the preferences of the app.

  3. You can also set these optional settings for the connection:

    • Set a friendly name
    • Add a Gateway
    • Set the sound output
    • Swap mouse buttons
    • Enable Admin Mode
    • Redirect local folders into a remote session
    • Forward local printers
    • Forward Smart Cards

  4. Click Save.

To start the connection, just double-click it. The same is true for remote resources.

Export and import connections

You can export a remote desktop connection definition and use it on a different device. Remote desktops are saved in separate .RDP files.

  1. In the Connection Center, right-click the remote desktop.
  2. Click Export.
  3. Browse to the location where you want to save the remote desktop .RDP file.
  4. Click OK.

Use the following steps to import a remote desktop .RDP file.

  1. In the menu bar, click File > Import.
  2. Browse to the .RDP file.
  3. Click Open.

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Add a remote resource

Remote resources are RemoteApp programs, session-based desktops, and virtual desktops published using RemoteApp and Desktop Connections.

  • The URL displays the link to the RD Web Access server that gives you access to RemoteApp and Desktop Connections.
  • The configured RemoteApp and Desktop Connections are listed.

To add a remote resource:

  1. In the Connection Center click +, and then click Add Remote Resources.
  2. Enter information for the remote resource:
    • Feed URL - The URL of the RD Web Access server. You can also enter your corporate email account in this field – this tells the client to search for the RD Web Access Server associated with your email address.
    • User name - The user name to use for the RD Web Access server you are connecting to.
    • Password - The password to use for the RD Web Access server you are connecting to.
  3. Click Save.

The remote resources will be displayed in the Connection Center.

Connect to an RD Gateway to access internal assets

A Remote Desktop Gateway (RD Gateway) lets you connect to a remote computer on a corporate network from anywhere on the Internet. You can create and manage your gateways in the preferences of the app or while setting up a new desktop connection.

To set up a new gateway in preferences:

  1. In the Connection Center, click Preferences > Gateways.
  2. Click the + button at the bottom of the table Enter the following information:
    • Server name – The name of the computer you want to use as a gateway. This can be a Windows computer name, an Internet domain name, or an IP address. You can also add port information to the server name (for example: RDGateway:443 or 10.0.0.1:443).
    • User name - The user name and password to be used for the Remote Desktop gateway you are connecting to. You can also select Use connection credentials to use the same user name and password as those used for the remote desktop connection.

Manage your user accounts

When you connect to a desktop or remote resources, you can save the user accounts to select from again. You can manage your user accounts by using the Remote Desktop client.

To create a new user account:

  1. In the Connection Center, click Settings > Accounts.
  2. Click Add User Account.
  3. Enter the following information:
    • User Name - The name of the user to save for use with a remote connection. You can enter the user name in any of the following formats: user_name, domainuser_name, or user_name@domain.com.
    • Password - The password for the user you specified. Every user account that you want to save to use for remote connections needs to have a password associated with it.
    • Friendly Name - If you are using the same user account with different passwords, set a friendly name to distinguish those user accounts.
  4. Tap Save, and then tap Settings.

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Customize your display resolution

You can specify the display resolution for the remote desktop session.

  1. In the Connection Center, click Preferences.
  2. Click Resolution.
  3. Click +.
  4. Enter a resolution height and width, and then click OK.

To delete the resolution, select it, and then click -.

Displays have separate spacesIf you are running Mac OS X 10.9 and disabled Displays have separate spaces in Mavericks (System Preferences > Mission Control), you need to configure this setting in the remote desktop client using the same option.

Drive redirection for remote resources

Drive redirection is supported for remote resources, so that you can save files created with a remote application locally to your Mac. The redirected folder is always your home directory displayed as a network drive in the remote session.

Note

In order to use this feature, the administrator needs to set the appropriate settings on the server.

Use a keyboard in a remote session

Mac keyboard layouts differ from the Windows keyboard layouts.

  • The Command key on the Mac keyboard equals the Windows key.
  • To perform actions that use the Command button on the Mac, you will need to use the control button in Windows (e.g.: Copy = Ctrl + C).
  • The function keys can be activated in the session by pressing additionally the FN key (e.g.: FN + F1).
  • The Alt key to the right of the space bar on the Mac keyboard equals the Alt Gr/right Alt key in Windows.

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By default, the remote session will use the same keyboard locale as the OS you're running the client on. (If your Mac is running an en-us OS, that will be used for the remote sessions as well.) If the OS keyboard locale is not used, check the keyboard setting on the remote PC and change it manually. See the Remote Desktop Client FAQ for more information about keyboards and locales.

Support for Remote Desktop gateway pluggable authentication and authorization

Windows Server 2012 R2 introduced support for a new authentication method, Remote Desktop Gateway pluggable authentication and authorization, which provides more flexibility for custom authentication routines. You can now try this authentication model with the Mac client.

Important

Custom authentication and authorization models before Windows 8.1 are not supported, although the article above discusses them.

To learn more about this feature, check out https://aka.ms/paa-sample.

Tip

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Questions and comments are always welcome. However, please do NOT post a request for troubleshooting help by using the comment feature at the end of this article. Instead, go to the Remote Desktop client forum and start a new thread. Have a feature suggestion? Tell us in the client user voice forum.